Scummy management

Just went out on a call to do a heating tune up on a air handler in an attic with rooftop access on a home. Went along normally until I opened the door to the unit and bam NO HEAT PACKS.

I'm only 4 months into this job and have 9 months of schooling and this kind of made me think if the homeowner requested no heat packs be installed. I checked on service titan and saw the documents from install in 2018, yep says heat packs installed and also says the model number of the packs installed.

Called my manager asking what do I do and he just told me "Don't worry about it, if it heats it heats. We don't want to open up a can of shit"

I still told the customer because she paid 15k for the heat pump + air handler to be installed and is missing the heat packs. She said she'll call the main office and show them the paperwork she has saved from the installation.

So much for this company being honest, and yes I know hvac companies are always wanting more money but like this is a new low in my opinion. Can't wait to get fired or retaliate against. 🙂

Sorry if my post is everywhere it's my first post here and I'm genuinely pissed that they're scamming a customer.