New game?

I was heavily playing the game a few years ago and for some stupid thing I did (that I don't want to mention here) they banned me. Now I want to start playing again but everytime I install the game it keeps loading my old save that was previously banned. I had that old save linked to my facebook but I recently created a new save through bluestacks but I just can't seem to get that one on my phone. I've tried everything I can think of, deleting the cache and data, installing through a different playstore account.. also contacted support a week ago but they take forever to respond. Anyone know what to do?